Here’s a first pic of my “nude” Repetto BB Flats I got from the Fred Segal sale a couple of weeks ago. And the lovely cashmere blend cardigan the people at Inhabit NY sent as a gift…
I do want to add a follow-up note about my experience shopping at Fred Segal online though, since I mentioned that I’d been charged twice when I posted the sale. I always use a debit card for shopping online (I don’t have a credit card) and don’t usually have problems, but when I do, it’s a pain. So, Fred Segal put a hold on my card for twice the amount I should have been billed – kind of like I placed two orders – so I didn’t have access to that money for three days. I contacted them by e-mail immediately when I learned I was charged twice. I called them later in the day, and then e-mailed the second day, and called when I thought they should have been open and either I got a busy signal, or no answer. I continued calling through that day and the next, and never got anywhere. In the meantime, I never received a confirmation of my order, and when I went to click on the link I was given when I finished check out, the page no longer existed – so I had no proof that I ordered anything, no confirmation, no communication at all from Fred Segal, but they were holding $224 of my money. I assumed at this point that I wasn’t going to get the shoes, and I kind of hoped that the charges would drop off my account after the three days, but I had no idea. So, Friday, January 8th my fiance and I drove the 14 hrs to Austin (which actually turned out to be more like 22 hrs with ice on the roads) and when we arrived at nearly midnight there was a fedex notice on the door…my shoes were at the apartment office ready to be picked up. And the second charge was dropped off my account. But I never once heard anything from Fred Segal. Not one bit of communication or confirmation or reassurance that my order was received and I would get my shoes. I’m really disappointed, and frankly baffled by the total lack of regard for customer service. I’d love to hear if anyone else has had a better experience with Fred Segal – maybe mine was just a fluke – but seriously if they want my money again, they need to work on their communication skills. There is NO EXCUSE.
Your outfit looks great with the repetto nude flats but man oh man that sounds like a big headache. I am surprised and disappointed to hear that a shop as renown and legit as Fred Segal (who I recall first learning about via Clueless) would have such abysmal customer service online!
.-= jesspgh´s last blog ..Sale Roundup: Opening Ceremony, Orla Kiely, Built By Wendy =-.
thanks jess! i was very disappointed – it just seems to me like you’d have to make an effort to have BAD customer service, it’s so easy to just drop a note or e-mail saying that your order’s been received (most of that is automated now anyway!) that you’d almost have to TRY not to…oh well, live and learn i guess. won’t stop me from shopping online 🙂
You look very cute and cool–very “Austinesque”–lol!
As for the customer service issue with Fred Segal, in this economy, every store should be wooing customers with exemplary customer service. That’s the name of the game, baby!
thank you 🙂
ita about customer service – there are too many places to shop online that have excellent service to waste time shopping at places that don’t.