(what I wore at home yesterday, sans makeup)
**update!! I took the sweater back to Madewell yesterday and got store credit since I didn’t have my receipt. I explained my disappointment, etc., and the manager was very understanding and gracious. Now, I may have to revise adding Madewell to my no-shop list!! (just kidding)
**another update – after my review was published on Madewell.com a CS agent reached out to me personally and offered to make it right. I explained that I’d already taken the sweater back to my local store, but I have to say, I’ve been incredibly impressed by the customer service. They haven’t hesitated in the least.
I have absolutely made my share of sartorial mistakes, most recently shared in WTF Was I Thinking? – which interestingly enough, also included a Madewell item, but this is the one that has really put me over the edge. I wore it once, on Saturday, and it has stretched out so much, it would literally fit a 9-month pregnant version of me easily, and it has pilled like CRAZY. And I just WORE it, I didn’t sit with my knees up in it or anything.
At least I learned a few things:
- NEVER EVER NOT EVER buy out of season. I already don’t do this, but I did buy this sweater in September and didn’t wear it until last week, so it’s way past it’s 30-day return window.
- TRUST MY GUT. I literally tried this sweater on a zillion times after I got it, and then a few more while I was trying to decide if I should keep it or not. I went back and forth so many times, my head was spinning. At the end of the day, I decided to keep it because I liked the longer length, and the color, but I should have paid more attention to why I was having doubts about it in the first place.
- I’m adding Madewell to my DO NOT BUY FROM list. Out of all the things I’ve bought from Madewell (which was a lot), I only have the white button front shirt left. Which is a REALLY good shirt, I’ll agree, and I’ve definitely worn it enough to make it worth while (I paid full-price for it), but I’ve had too many other things from Madewell I wore once or twice and never again. Hell, I got married in a dress from Madewell and do I still have it? no way. It was sort of ugly, and now looking back, I’m sort of shocked that I wore it!What tends to get me at Madewell are the prices – I bought a lot of things on sale, and then an extra percentage off, and I was “friends” with the manager of the store in Austin who was always giving me 20% off cards…so I was absolutely blinded by price, not considering enough if it was something I needed, or even wanted.
- Pay more attention to FABRICATION. The sweater is a cotton/viscose/nylon blend, which I suppose lends itself to stretching, and pilling, but I don’t have a lot of experience with blends, honestly, so I didn’t know what to expect. From now on, I’ll stick to 100% wool, cotton or cashmere I think. Thank goodness I have a lot of Inhabit cashmere that I’ve purchased over the years during sample sales…
I did leave a review of the sweater on Madewell’s site, but it hasn’t shown up yet. I’m really concerned/disappointed with all the positive reviews though? Honestly, if it was any other store, I would probably take it back because I feel like it’s a quality issue, but I’ve never done that with Madewell, and I’m not sure how they’ll react. Maybe I’ll try…what would you do?
At this point, I’m paying my “stupid tax” as Dave Ramsey would say – I should have trusted my first instincts and taken the sweater back when I could have, but I didn’t…so now I’m paying for it. Sunk costs and everything…
What’s your last expensive mistake? What happened? Did you also not listen to your intuition about returning/keeping it?