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Here’s a first pic of my “nude” Repetto BB Flats I got from the Fred Segal sale a couple of weeks ago. And the lovely cashmere blend cardigan the people at Inhabit NY sent as a gift…

I do want to add a follow-up note about my experience shopping at Fred Segal online though, since I mentioned that I’d been charged twice when I posted the sale. I always use a debit card for shopping online (I don’t have a credit card) and don’t usually have problems, but when I do, it’s a pain. So, Fred Segal put a hold on my card for twice the amount I should have been billed – kind of like I placed two orders – so I didn’t have access to that money for three days. I contacted them by e-mail immediately when I learned I was charged twice. I called them later in the day, and then e-mailed the second day, and called when I thought they should have been open and either I got a busy signal, or no answer. I continued calling through that day and the next, and never got anywhere. In the meantime, I never received a confirmation of my order, and when I went to click on the link I was given when I finished check out, the page no longer existed – so I had no proof that I ordered anything, no confirmation, no communication at all from Fred Segal, but they were holding $224 of my money. I assumed at this point that I wasn’t going to get the shoes, and I kind of hoped that the charges would drop off my account after the three days, but I had no idea. So, Friday, January 8th my fiance and I drove the 14 hrs to Austin (which actually turned out to be more like 22 hrs with ice on the roads) and when we arrived at nearly midnight there was a fedex notice on the door…my shoes were at the apartment office ready to be picked up. And the second charge was dropped off my account. But I never once heard anything from Fred Segal. Not one bit of communication or confirmation or reassurance that my order was received and I would get my shoes. I’m really disappointed, and frankly baffled by the total lack of regard for customer service. I’d love to hear if anyone else has had a better experience with Fred Segal – maybe mine was just a fluke – but seriously if they want my money again, they need to work on their communication skills. There is NO EXCUSE.

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