First, thanks for indulging me and my April Fool’s joke. It literally hurt my heart to draw red x’s and lines across the new James Perse summer collection. Because of course, I want it ALL. Especially that tie-front skirt. TDF. Please don’t worry that I will ever stop loving James Perse.
Following on that, I joked with Simone at my JP store here that if anyone can get me to wear color, it’s James Perse. But of course, JP doesn’t produce a lot of color anyway, so I can always do his color (because it’s muted, and still rather neutral). And I totally fell for this wild rose color when it launched this spring, it was just a matter of finding the right piece for me in it.
Also, a note on the harem pants. I was browsing through the Eileen Fisher store here a few weeks ago, trying on a few things (REALLY wanted to try the harem jumpsuit, but they didn’t have it) and talking with the SA about harem pants. I mentioned just casually that I have a pair and was a little disappointed that they shrunk in length on me (after washing them according to the label instructions) so I don’t wear them as much as I would like. Without hesitation, she said “oh, just bring them back, I’ll exchange them out for a new pair.” Just like that. So I did – and this is the new pair; the “right” length on me now – or at least the length I wanted when I bought them. (I will definitely dry clean them from now on, no water will hit these babies!!)
As if they didn’t already, Eileen Fisher now has a customer for life (now I really need to invest in more pieces!). When I speak about “the perfect” clothing, etc., perhaps this is more what I mean? A combination of excellent craftsmanship (preferably made in the US) and even better customer service. With a price point commiserate with both. Honestly, while I was a little surprised that Eileen Fisher would offer to replace a pair of year-old pants with a new pair, they did the right thing. She insisted that they should not have shrunk if I followed the instructions (wash cold, hang/lay flat to dry), so by exchanging them, she simply stood by the company’s expectations for the garment.
Which, in my opinion, EVERY company should do. It’s up to us as consumers to expect that, and speak up when we’re disappointed with quality. I’ve done that with Everlane and they were very good about listening to feedback and exchanging or giving me credit back for a faulty garment. I’ve done it with James Perse, and I’ve taken things back to Anthropologie that shrunk even when I followed the instructions. Shoes I’ve purchased at Neiman Marcus or Max Mara that started showing wear when they shouldn’t have, I’ve taken back there to have sent out for repair at their own expense.
I’m pretty sure we should expect some level of quality and customer service at any price point, but the reality is it’s hard to find nowadays unless you ARE paying a premium. Then again, I don’t expect a lot out of my pieces from Zara or H&M, so I probably wouldn’t bother trying to return something there, because my expectations are lower.
An interesting question though, what do you think? What is your expectation from a retailer/brand after you purchase something? Does it depend on how much you paid for it? or if you bought it on sale?