how long can you wait for an online order?

by grechen on February 15, 2010 | SUBSCRIBE | TWITTER | FACEBOOK |

I’m currently really frustrated that I haven’t received this

from alexanderwang.com yet. I ordered it on 2/4 and never received any follow-up e-mail or shipment notification from them, although I know from the site that it was shipped (for free) via UPS. So, I’m just waiting. I’ve e-mailed customer care, but haven’t received an answer. (ugh.) This is why I usually only shop from Shopbop, Revolve or Endless for shoes (although I’ve just noticed that endless is only offering free overnight shipping on new items, 2-day shipping on older items. which is still okay. but I’m TOTALLY into instant gratification )

So, I’m curious, how long can you wait for an online order to be delivered? I generally want my item within a few days, but if I know (I get some communication from the merchant) that it’s coming later, I can be patient. What about you? Do you always go for the free shipping option, no matter how long it takes, or do you pay for an upgrade? Leave a comment!

[poll id="9"]

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{ 7 comments… read them below or add one }

chezmadame February 16, 2010 at 11:08 am

I’m still waiting for an preorder that I placed in October for a promised mid December shipment.

It seems that there were production problems.

The company’s name?
I’ll be kind enough not to say.

grechen February 16, 2010 at 11:11 am

oh, man…was the card charged already? see, IMO, they shouldn’t charge you until the item is shipped…
i found out today that my AW top was back ordered. don’t know when i’ll get it, but they assured me they’d send me tracking info once it’s shipped. and yes, i’ve been charged for it already. ugh.

i hope yours is worth the wait!

chezmadame February 16, 2010 at 11:14 am: no, the card wasn’t charged, and I did get the opportunity to cancel.
the company does take Paypal, however, and with any Paypal purchase you ARE immediately charged.
Reply

chezmadame February 16, 2010 at 11:14 am

Grech, I love your picture!

grechen February 16, 2010 at 12:22 pm: thank you
Reply

Mamavalveeta03 February 16, 2010 at 1:56 pm

I agree totally, Grechen, that online stores should NOT charge your credit card until the order is shipped. It’s like saying, “You don’t get anything for it, but I get your money! Ha ha ha(evil laugh)”
I, too, am much more selective these days about who I shop with.

Jeannie February 27, 2010 at 9:21 pm